Delivery & Returns

We are a small, independently run company, but building a happy community that supports sustainable actions is our priority. We work hard to ensure every order is delivered smoothly and we hope that our customers will receive their orders with a smile on their face :)

Delivery & Shipping

There are 2 shipping options available:

  1. Store pick up: You may choose to pick up at our shop at no extra cost

  2. Home Delivery: A delivery charge of HKD 50 is applicable for home deliveries. For orders over HKD 500, free shipping will be applied automatically at check out. Deliveries will be made via SF Express.

We are only able to deliver within Hong Kong.

Returns

We are only able to accept returns to replace or refund only if the items received have been damaged or found faulty upon receipt. Any returns due to quality issued should be notified to the below email address within 2 weeks of order delivery date.

Any questions or queries should be directed to: hello@youareclean.com