Commonly Asked Questions

We’re not perfect yet, but we are constantly on the lookout for more sustainable ways to get your order to you, safely and securely.

How will you package your delivery orders?

Small packages will be delivered in a landfill biodegradable, non-toxic and hot-water soluble mailer, powered by Invisible Company. To dissolve the mailer, simply place the mailer in a bowl and pour hot water into it. Stir the bowl and allow the mailer to dissolve completely before pouring the remaining liquid down the drain. Larger packages will be delivered in a fully recyclable paper box. All other wrapping materials are 100% recyclable or compostable. Please try your best to recycle them at your local recycling stop. If in doubt, get in touch with us!

Why are the prices at your online shop different to your physical shop?

When we price our products, we take into account the carbon footprint and environmental impact of the goods and services. As packaging is required for online orders, as well as higher carbon footprint of the transportation of goods. We do hope one day we can find solutions for more sustainable deliveries and we are working hard to ensure our prices are competitive and accessible.